<p dir="ltr">As NeSI evolves to support and provide services for a growing diversity of researchers, users, and customers, the need to improve and standardise our Service Management practices has become evident. This is a trend for eResearch providers around the world, however, a full ITSM implementation is both beyond NeSI’s resources and likely beyond what is needed by the research sector.</p><p dir="ltr">This will be a whirlwind update on how we have matured our Service Management practice over the last few years. Including:<br>- why service management is important,<br>- our hacks and approaches to build maturity of our practice over time,<br>- our key learnings and<br>- a reflection on where we have got to (so far).</p><p><br></p><h3><b>ABOUT THE AUTHOR</b></h3><p dir="ltr"><b>Georgina Rae</b> is the Science Engagement Manager at NeSI where she ensures that NeSI supports NZ's researchers and research priorities through meaningful partnerships and user-driven approaches. Before NeSI she worked in molecular biology and intellectual property.</p><p><br></p><p dir="ltr">-----<br>For more information about the eResearch NZ / eRangahau Aotearoa conference, visit:<br><a href="https://eresearchnz.co.nz/" rel="noreferrer" target="_blank">https://eresearchnz.co.nz/</a></p>
