%0 Online Multimedia %A Huh, Jun %D 2020 %T User journey-driven product management %U https://eresearchnz.figshare.com/articles/presentation/User_journey-driven_product_management/11929596 %R 10.6084/m9.figshare.11929596.v1 %2 https://eresearchnz.figshare.com/ndownloader/files/21897876 %K NeSI %K eResearch %K eResearch NZ 2020 %X NeSI was facing challenges around user onboarding. We built a journey map for NeSI researchers to gain better understanding of the extent of the problem, and focus on where the biggest issue was. As an organisation, we are striving to be more metric driven, and using this user journey as a reference for the team members to see things from researchers’ perspective.